Housing Choice Voucher Program Manager-Urbanna, VA


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Position Description

Job Title – Housing Choice Voucher Program Manager

Manage the Housing Choice Voucher Program (HCVP) that provides affordable housing for low-income
families throughout the six-county Middle Peninsula. This program is funded by the U.S. Department
of Housing and Urban Development (HUD) and administered by the Virginia Housing (VH). Supervise
the work of one Housing Choice Voucher Program Assistant. Report to Bay Housing Senior Vice


Determine eligibility for the program (30%).

• Work with low-income households to determine eligibility for the program.

• Re-certify households annually or when they have unique changes.

• Calculate household income to determine rent amounts using Excel forms.

• Complete notice of rent forms and send to households and owners.

• Ensure data is entered on time and accurately into VH “Elite” software so owners
receive appropriate monthly rent subsidy.

• Resolve differences of unreported household income. Review Electronic Identity Verification
(EIV) form to confirm household income.

• Resolve rent check discrepancies with landlords.

• Review monthly reports for annual household renewals and home inspections scheduled to be

• Liaise with nationwide agencies to ensure eligibility of households moving to the service
area. Add transfer or port-in households to VH Section 8 Management Assessment Program
(SEMAP) audit spreadsheets.

• Perform criminal and sex offender background checks.

Perform home inspections (30%).

• Each rental home is inspected annually to ensure compliance with housing standards set by VH.

• Complete home fail or pass letters to owners and tenants.

• Work with landlords to ensure housing meets standards and perform follow-up inspections after
unsatisfactory findings.

• Enter failed inspections on SEMAP log sheets.

• Search for rent comparables and complete rent reasonable form for new homes and rent

Supervisory duties (20%).

• Provide regular on-the-job training and advice on how to handle unusual situations and
administrative challenges.

• Completes Housing Assistance Payment (HAP) Contract.

• Perform periodic subordinate employee performance evaluations.

• Participate in the selection of applicants for the Assistant position.

• Performs termination hearings. Send out termination letters.

• Participate in all mandatory VH training.

Daily management of the program (10%).

• Manage the household waiting list.

• Handle inquiries about housing assistance.

• Follow-up with VH on unconventional cases.

• Work with landlords to identify new rental properties eligible for the program.

• Order office supplies and completes necessary agency forms for payment.

Ensure compliance with program requirements (10%).

• Ensure all case files are complete and accurate.

• Review terms of household rental lease.

• Perform regular SEMAP self-audit to ensure on-going compliance and participate in the annual
onsite audit conducted by VH.


Work independently and handle a variety of tasks autonomously. Some are repetitive
(certification process, rent determination) and driven by the annual calendar (inspections,
re-certifications) and some are non-repetitive tasks and supervisory in nature (e.g. overseeing the
work of 1 employee).

Inform supervisor when there are unusual financial, compliance, political circumstances or when
there are negative implications for customer service.


Rely on extensive on-the-job training and experience to accomplish the work. Working knowledge of:

- Microsoft Office programs (e.g. Word, Excel, Access, Outlook)

- Fair Housing law and its application to HCVP

- Home inspection techniques

- Local government building codes.

- VH Elite software

- EIV software

- VH HCVP Operations Manual

Has proficient knowledge of HCVP rules and regulations and keeps abreast of changes.


- Handle multiple priorities between office-based work and home inspections.

- Work well under pressure of recurring deadlines.

- Establish and maintain effective relationships with a wide variety of people (e.g. general
public, VH representatives, landlords and co-workers).

- Excellent verbal communication skills, including listening to tenants/landlords one on one,
and on the phone with a variety of contacts.

- Excellent written communication skills (letters, memos, reports).

- Understand and interpret policies

- Handle confidential information in a way that is compliant with company and funder
regulatory policies.


Office-based work and outdoor work while doing home inspections entailing regular physical activity
(e.g. ability to lift 25lbs, walking, climbing stairs). Frequent independent travel required
within the service area. Occasional overnight travel to attend VH trainings and meetings.

Date: September 17, 2020

Date: September 17, 2020

50% of the essential functions of the position can be performed remotely with a phone and internet


Bachelor’s degree and 3 years of supervisory experience in the subsidized housing field is
preferred. However, a high school diploma and 5 to 7 years of experience in subsidized housing
field can be substituted for the degree requirement.

Must possess a valid driver’s license. FLSA status: This is an exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all
activities, duties or responsibilities that are required of the employee. From time to time, the
supervisor will ask job holder to perform

additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Type: Full-time