Bay Aging is seeking a full-time Community Action & Housing Case Manager. The Community Action & Housing Case Manager is responsible for providing Community Action Emergency Service, TANF Emergency Service and Single-Family Housing Program Intake/Application focused case management to clients experiencing urgent/emergency home, family and/or housing crises. This position is grant funded through a variety of federal and state program funds. This position reports to the Assistant Director of Planning & Development. Salary: $20.00/hr-$25.63/hr.

ESSENTIAL FUNCTIONS –

· Completes client intake applications for Emergency and Program services requests for both the Community Action and the Single-Family Housing Programs.

· Carry out assessments to prioritize high risk clients/situations, manage waitlists, and conduct intakes.

· Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if necessary, to ensure at-risk client’s access to services.

· If an emergency situation, determine the appropriate type of financial assistance necessary to stabilize the client’s emergency situation.

· If an urgent housing repair situation, determine the appropriate Single-Family Housing Program necessary to address the client’s housing situation.

· Maintain detailed case records, complete required program documentation, and input timely case data into the appropriate Agency database.

· Ensure data integrity throughout the client tracking process to confirm service referrals within Bay Aging; and outside to community partners, are completed and customers are receiving all the services they need.

· Process payments to landlords, utility companies, hotels/motels, and other vendors to assure client’s emergency financial needs are addressed in a timely manner.

· Processes data for monthly and quarterly reports, and as requested.

· Maintains client confidence and protect operations by keeping information confidential.

· Carries out Other Duties as Assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Rely on extensive on-the-job training and experience to accomplish the work.

Working knowledge of:

· Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint).

· Data entry and evaluation.

· Emergency service and affordable housing programs and best practices.

· Community resources and human service operations.

Ability to quickly learn and efficiently manage the appropriate Client Management Information System for both Community Action and Single-Family Housing Program Clients.

Ability to properly handle and manage confidential data.

Demonstrate close attention to detail and effective, organized recordkeeping; Ability to independently learn and retain complex program guidelines.

Strong customer service skills to establish and maintain trusting professional relationships with clients experiencing high-barriers to maintaining self-sufficiency. Ability to work with a diverse group of individuals and a desire to help people receive the services they need.

Self-starter: work independently to source information, identify critical needs, set up activities, prioritize resources, and handle a variety of tasks autonomously; while regularly reporting to supervisor and coordinating services with co-workers.

Excellent verbal communication skills face-to-face and on the phone.

Excellent written communication skills (letters, memos, reports, emails).

WORKING ENVIRONMENT
Office-based position with minimal physical requirements (ability to lift 20lbs, walking and climbing stairs); ability to sit for long periods of time entering data into systems and processing information. None of the essential functions of the position can be performed remotely. Will travel to Department of Social Service Offices within our service region.

MINIMUM QUALIFICATIONS

Bachelor’s degree in human services or healthcare field and two (2) years of related experience is preferred. However, a high school diploma and three (3) to five (5) years of experience in emergency service or affordable housing can be substituted for the degree requirement. Volunteer and lived experience are valued. Must possess a valid driver’s license.

FLSA status: This is a non-exempt position.

Benefits: Health, Dental and Vision Insurance, 401k Retirement Plan, Paid Leave-Annual, Sick, & Holiday, Employee Assistance Program, after 6 months life insurance and long term disability insurance, and more.

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Human Resource Manager at (804) 758-2396, Ext. 1228 or mduchemin@bayaging.org.